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Outsourcing Facilities Management

Outsourcing FM
Shared Services Providers Put Energy into Baxter Healthcare's Facilities
Baxter International found itself at the mercy of market forces in late 2003 as deregulation took over the energy industry. The fluctuations created financial pain. Fortunately, Baxter had the Rx close at hand: its longtime Facilities Management (FM) provider, CB Richard Ellis. (2007)

A Good Sale: How Outsourcing Can Help Retailers' Bottom Lines
Every industry vertical has its unique challenges. But the retail sector has a full shopping cart. Mike Atwood explains how outsourcing can help retailers and makes some predictions for the future. (2004)

Point of Return: From Good to Great in Outsourcing Value
During the eight-year relationship of Sovereign Bank and its outsourcing service provider, Trammell Crow Company (TCC), the bank grew dramatically from mergers and acquisitions. For TCC, which handles all the bank's real estate services throughout its financial services market (the northeast and mid-Atlantic states in the US), the growth from 130 properties to more than 600 properties required a high level of flexibility and expertise. (2004)

Educators Do the Math, and It Adds Up to Outsourcing
The Portland School District learned first hand the difference in outcomes between outsourcing and contracting. Working with its provider, Portland Habitation Center Inc., it made dramatic improvements and demonstrated important life lessons for its students. (2004)

Healthy Decision: Outsourcing...Dancing to a Different Tune
Beaumont Hospital found that outsourcing not only made the facilities management staff more accountable but also provided the focused attention and resources for Beaumont Services Company to provide innovation and continued improvement in services. (2003)

Outsourcing Joint Venture Enhances FM Security
Communication of timely, correct information is critical when a disaster like 9/11 strikes. Two Seattle-based outsourcing firms banded together to provide Web-based communication for facilities managers that helped one Washington, D.C. firm weather the terrorist attacks. (2003)

 

 

After we signed our outsourcing contract, the first thing we encountered that needed changing was:
pricing model
better description of process scope
unanticipated big change in buyer's business volume
SLAs

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